Privacy Policy

1 Introduction

Welcome to Waamini. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@waamini.in.

When you visit our website waamini.com and use our WhatsApp Business API services, you trust us with your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2 Information We Collect

We collect personal information that you voluntarily provide to us when registering at Waamini, expressing an interest in obtaining information about us or our products and services. This may include:

• Name and Contact Data — Full name, email address, phone number, business name
• WhatsApp Business Account Details — Phone number ID, access tokens, business profile data
• Communication Data — Chat logs and message history (processed only to deliver services)
• Payment Information — Billing details collected via our payment partners (we do not store full card details)

3 How We Use Your Information

We use personal information collected via our services for a variety of business purposes described below:

• To facilitate account creation and the logon process
• To send administrative information to you — changes to our terms, policies, and service updates
• To deliver and facilitate delivery of services via WhatsApp Business API
• To respond to user inquiries, offer support, and troubleshoot issues
• To improve our platform through aggregated analytics (never using individual message content)

4 Data Sharing & Recipients

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. As a WhatsApp Business Solution Provider (via Meta Cloud API), data is transferred to Meta / WhatsApp to fulfill message delivery.

5 Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it.

• Account data: Retained for the duration of your account + 90 days after deletion
• Chat logs: Retained for 30 days for delivery confirmation, then anonymized
• Payment records: Retained as required by Indian tax laws (8 years)

6 Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

• All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access tokens stored with industry-standard encryption
• Regular security audits and penetration testing

7 Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent at any time
• Lodge a complaint with relevant authorities

To exercise any of these rights, email us at support@waamini.in.

8 Contact Us

If you have questions or comments about this policy, you may contact us:

• Email: support@waamini.in
• Website: waamini.com